Over 10,000 people have given their opinion of their broadband provider in the latest Broadband Customer Satisfaction Survey from BroadbandChoices.co.uk.
The survey, which is conducted every six months, aims to find out how UK broadband users view the services and costs of their internet providers.
The spring 2009 survey showed that:
* Less than half of broadband users are satisfied with the customer support they receive.
* More than half of broadband users are considering changing their ISP in the next six months as the credit crunch bites.
nd the winners were…
* O2 is king of the ISP hill, winning all six key satisfaction categories as well as being voted best overall broadband provider.
* Virgin Media is the most improved ISP overall, compared to the autumn 2008 survey
* Sky is best ISP overall for bundled services.
* Virgin Media is winning the bundled services race for speed, voted fastest service for bundled packages
* TalkTalk provides consumers with best value for money for bundled services.
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