BroadbandChoices.co.uk, have just published their latest 6-monthly survey to find out what the UK’s broadband users view of the services and costs of their internet providers.
Over 4,200 households were asked to rank their ISP across 6 categories:
Quality & Stability of Your Home Internet Service
Download Time of Files & Web Pages
The Clarity of Pricing & Billing
After Sales Support
Good Value for Money
Speed of Service Activation
Sky was voted the best provider overall, gaining the top spot in every category and it appears that the satisfaction gap is increasing amongst the major players.
In particular, the low scores seen for after sales support, when compared to other
categories, demonstrates that customers feel neglected after they have signed on the dotted line.
Popularity: 8% [?]
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